Jessica Callaghan, Head of People, Development & Culture, Hilton Nursing Partners
In today’s fast-evolving care sector, Hilton Nursing Partners emerges not only for its outstanding services but also for its remarkable work culture. Rooted in compassion, innovation, and an unwavering commitment to excellence, Hilton’s ethos showcases the blueprint for organisations aiming to leave an indelible mark on both their service users and their dedicated teams.
Jessica Callaghan, Head of People, Development & Culture at Hilton Nursing Partners, frequently shares her amazement at the myriad of heartfelt stories within the organisation. These tales, filled with compassion and unwavering commitment, weave the fabric that binds everyone at Hilton, instilling an atmosphere where team members eagerly and proudly contribute their best. “Our ethos isn’t just defined by what we do, but the heart and soul with which we do it,” Jessica reflects.
Behind this thriving culture is a poignant personal narrative. CEO Ann’s journey of supporting her mother through a year filled with hospitalisations and intricate condition management inspired her to conceptualise the Hilton Model. This model, transcending traditional patient care paradigms, champions compassion as its driving force. “We often welcome team members who’ve never worked in the care sector before. But their innate compassion, a vital chord with our values, makes them invaluable,” Jessica observes.
The foundation of Hilton Nursing Partners is solidly built on five guiding pillars:
Compassion: Prioritising human connection and empathy.
Courage: Embracing challenges and relentlessly pushing boundaries.
Enabling Choice: Upholding autonomy and respecting individual decisions.
Innovation: Forging ahead with trailblazing solutions.
Trust: Crafting enduring and reliable relationships.
But these values aren’t mere lofty ideals; they pulsate through every corridor, room, and heart at Hilton. The organisation champions a culture of transparent two-way communication, ensuring voices aren’t just heard but cherished and acted upon. “Our touchstone question is ‘how are you feeling’, shaping our strategies based on this raw, unfiltered dialogue,” says Jessica. In the Hilton universe, judgment, blame, or retribution are alien concepts. The spotlight is firmly on positive, tangible outcomes.
Empowering its team members, Hilton bestows the freedom to pitch ideas, innovate, and hone service delivery. Such a democratic approach not only magnifies patient outcomes but nurtures a profound sense of ownership and pride among the Hilton family. Their unwavering commitment to the wellbeing and engagement of their employees gleams brilliantly in their recent survey metrics, revealing towering scores in categories like loyalty, advocacy, satisfaction, and discretionary effort.
Being certified as a Great Place to Work places Hilton in a prestigious league within the Health and Social Care sector. Only a handful, four to be precise, including Hilton Nursing Partners, bear this coveted accreditation in the UK.
The rigour of the GPTW evaluation is undeniable, but Hilton’s luminous spirit shone through. A staggering 91% of the staff resonated with the statement, “taking everything into account, I would say this is a great place to work.” This sentiment, powerful and evocative, shines a spotlight on the company’s exemplary Net Promoter Score and its magnetic employee engagement.
Boasting unparalleled staff retention and an unwavering clinical agenda, Hilton ensures that their impeccable service delivery remains consistent. Yet, the visionaries at Hilton never rest. “The future is a positive one,” Jessica proclaims, encapsulating Hilton’s ethos of constant evolution.
In a sector that often dwells in the shadows, Hilton Nursing Partners shines like a beacon. Their meticulous focus on celebrating every achievement, paired with their bespoke patient-centric approach, earmarks them as a standout entity, an oasis for personal and professional evolution.
Jessica concludes with a sentiment that encapsulates Hilton’s ethos, “At Hilton, care isn’t just a job; it’s a profound calling. For those who sync with our values, it’s not merely a career; it’s a deeply rewarding life journey.”
