Kelly Gough, Manager of Pendle Brook Care Home, Nominated for Two Prestigious Awards for bot
h the Great British Care Awards and Women Achieving Greatness in Social Care Awards. Kelly has been a part of the RochCare family for over 18 months and has been instrumental in the success of Pendle Brook Care Home.
Kelly has been praised for her dedication to providing the highest quality of care to her residents, and her commitment to creating a positive and supportive work environment for her staff. Kelly’s approach to leadership is based on her strong belief that providing excellent care is a team effort.
She works hard to ensure that her team is well-trained and supported, so that they can provide the best possible care to their residents. Kelly’s ethos of care fits perfectly with the overall culture of Rochcare. She is passionate about creating an environment of respect and support for her staff, and she is dedicated to providing the best possible care for her residents.
The impact of Kelly’s approach to leadership has been felt throughout Pendle Brook Care Home. Her commitment to providing excellent care has led to an increase in recruitment and retention of staff, and her dedication to creating a positive and supportive work environment has led to higher levels of staff and resident wellbeing.
When asked about her leadership methods, Kelly had this to say; “I believe in leading by example. I’m not afraid to roll up my sleeves and do whatever needs to be done to get the job done. For example, when our kitchen and housekeeping staff were short-staffed due to Covid, I stepped in to cover their shifts. I’m also always looking for ways to motivate and encourage my team.
I believe in positivity and action in equal measure, it’s about leading with pride. When my staff see me go the extra mile, they’ll want to work hard. They know I’m not just hidden away in an office, they can see me on the floor with them and I think that is a real motivator, knowing that someone is working as hard as you are.
Having a happy staff is crucial for the residents, staff who are willing to go the extra mile will always result in the general feeling of the home being better. So I always want to try and ensure that morale is high, smiles are wide and that everything is running the best it can at any given time.
Athar Mahmood, Deputy CEO, added; “Kelly is one of our most valued employees. She has an incredible work ethic and is always willing to go the extra mile for our clients. Kelly embodies the company values of family and professionalism. She is always willing to listen to our clients and provide them with the best possible service. Kelly is an excellent example of what it means to be a part of the Rochcare family.
