Housekeeping and culinary services at Grove Park Care Home in Headingley, Leeds, have recently been assessed by the Continuous Advancement Programme (CAP). After a rigorous inspection, the home is pleased to announce a double Gold Award! Both teams scored 94% in their assessments and were considered by the inspectors to have gone beyond expectations to ensure attention to detail in each and every task.
Avery prides itself on its quality of resident services, to match its high standards of care. To evidence this aspect of service delivery, Avery sought accreditation from CAP (the Continuous Advancement Programme), a progressive development scheme for housekeeping, cleaning and catering services in the Healthcare sector. CAP ensures positive development and recognition for services that consistently perform exceptional work behind the scenes. Avery now has six of its care homes awarded Gold for both culinary and housekeeping.
Ian Jackson, CAP inspector, commented upon his findings at the Avery homes, including Grove Park. “Having inspected in the healthcare sector for some 30 years, it is quickly apparent whether a care provider has the right culture as a company in its approach to standards and the continual improvement of the resident experience. From the Avery homes that CAP have inspected thus far, it is evident that at all levels, be that the organisation, a single home, the staff team, or the individual employee, there is a consistent and collective commitment to learning and progression. Grove Park is no exception.”
He went on, “CAP standards combine regulator standards with other compliance and legal requirements and then add on delivery of best practice, which evolves every year; thus there is true merit in those homes who were accredited in 2018 such as Grove Park, and who have then retained that standard in 2019 against higher expectations. There is enthusiasm and willingness to take feedback and learn within Avery, at all levels, and a desire to move forwards and get better again.”
Ian then added, “Inspections get as close to the resident experience as possible, where we saw that all the Avery staff are dedicated towards person-centred care, of which the resident services of culinary and housekeeping are an important contribution. Standards of cleanliness at Avery are on a par with acute hospitals, and the dining experience personalised to each resident to meet their needs. Residents stated that they were always able to feedback to the staff, and that their comments and preferences were always listened to and acted upon.”
Simon Lawrence, Head of Culinary and Hospitality at Avery Healthcare that operates Grove Park, was pleased and impressed. “Head Chef Steve Tatler developed and strengthened his team in 2019, to build upon the previous silver award and go for gold. All their effort and hard work had clearly paid off.” He continued, “The housekeeping team had achieved gold in 2018 straightaway, so had the challenge of keeping up this level of excellence in 2019. Head housekeeper, Jenny Constable, and her team are very proud of the beautiful environment they manage and they were delighted to receive a second consecutive gold CAP award. Both departments have excelled, through continuous team commitment, attention to detail, hard work, and real dedication.”
Grove Park Home Manager, Lisa Turnbull, was delighted: “We are so proud to achieve double gold. Both Steve and Jenny have led their teams with focus, motivation and continued passion to keep the residents at the heart of what they do. Our resident services, including housekeeping and culinary, are highly valued and intrinsically linked to the quality of life experience for our community here.”
