Bristol-based charity Brunelcare is proud to announce the results of its 2024 Customer Satisfaction Survey. The headline result for overall satisfaction with Brunelcare’s services – across all customers – was 87%, on a par with the charity’s score for 2022.
Brunelcare’s Community care services, where people are cared for in their own homes in Somerset and South Gloucestershire, achieved 95% satisfaction, improving on an already impressive result in the last survey two years ago.
Among respondents from Brunelcare’s five care homes, the charity achieved overall satisfaction of 97%, with particularly high results for the quality of care and caring nature of staff. 96% of care home residents responded that they are satisfied their needs are being met and 94% are pleased with the social activities offered, reflecting Brunelcare’s commitment to supporting wellbeing and social interaction.
Lesley Hobbs, Manager at Brunelcare’s Deerhurst Care Home said: “I’m not surprised to see these wonderful results. All of the care homes across Brunelcare offer outstanding care and support for their residents. It’s lovely that it is being noted.”
There were also strong results in Brunelcare’s housing services. Across the organisation’s sheltered housing sites, the maintenance and safety of Brunelcare’s homes was rated highly, with both measures scoring 85%. In the charity’s three extra care housing schemes, 99% of respondents said they felt their home is warm and comfortable and 98% felt their dignity and privacy are respected.
Julie Walker, Manager at Colliers Gardens Extra Care Housing site said: “The results are brilliant and just what we wanted to hear! We are always ensuring our wonderful tenants are happy living with us at Colliers Gardens and they evidently are! We also have two more Extra Care Housing sites, ABC Centre in Hengrove and Waverley Gardens in Bishopsworth, and collectively we are all thrilled!”
Along with regular feedback from customers and performance monitoring, the results of the 2024 Satisfaction Survey will be used by Brunelcare to understand how well the charity’s services are performing, in the eyes of its customers, and see where any improvements can be made.
Oona Goldsworthy, CEO of Brunelcare, said: “Brunelcare is thrilled with the positive feedback from the 2024 Customer Satisfaction Survey and remains dedicated to continuously improving and providing exceptional care and services to all its residents and customers. A huge thank you to everyone who completed the survey, it means we can continue to provide quality housing and care.”
Find out more about Brunelcare here: www.brunelcare.org.uk
