Person Centred Software introduces CarerOS, a new connected care platform, to close the gaps between care planning, medication, staffing and more
- More than 80% of adult social care providers now use digital social care records* – but care homes increasingly rely on multiple systems that do not talk to each other well
- PCS introduces CarerOS, a real-time feed of critical care activities and one click to navigate directly to action
The digitisation of social care has solved one of the sector’s biggest problems – but created another warns Person Centred Software (PCS). With more than 80% of adult social care providers now using digital social care records, according to the Government’s Digitising Social Care programme, many care homes are now running on multiple digital systems for care planning, medication, staffing, HR, finances and more. Each may work effectively in isolation, but when those systems do not talk to each other well, this creates more effort for care teams and more risk.
PCS launches CarerOS today – the connected operating system for care teams, starting with a single homepage for PCS Care customers that brings everything that needs attention into one place for every home and every resident.
PCS says the information that matters most often gets lost between disconnected systems. A resident’s medication changes, but that information never reaches the people reviewing falls. Their dependency level increases, but staffing stays the same. A care plan review becomes overdue because a reminder was missed.Across the sector, this adds up: medication errors alone, one category among several, are estimated by research cited by the CQC to exceed 200 million a year. These are not necessarily failures of individual systems but failures that arise because information held across different systems is not connected properly, making emerging issues harder to identify and act upon. CarerOS promises to close these blind spots between care and medication.
This fragmentation also creates an operational burden for care teams. Joining the care notes up tends to fall on the manager, who spends valuable time moving between different systems and screens to build a complete picture of what is happening across a home. The challenge becomes greater for regional and quality managers overseeing multiple locations, where the absence of a single view across homes can make it more difficult to identify emerging issues early and intervene before they become more significant.
Kehan Zhou, Group CEO of PCS, said:
“I’ve spent nights on shift in care homes, and I’ve seen what it actually looks like when a manager can’t see the whole picture – this is not carelessness, just systems that were never built to talk to each other well. This is what care providers have been asking the industry for: technology that finally works as one. CarerOS is about bringing the different parts of care together so that care teams can understand what’s important and why it’s important in order to ensure that actions are taken early.”
CarerOS is being previewed on 7th and 8th October at the Care Show Birmingham.
