From Youth worker to becoming Chief Executive national charity and social care provider, Making Space, Rachel Peacock shares her leadership journey, focusing on fairness, inclusivity, and empowering individuals in the sector.
I have always worked in the voluntary sector, from my early days as a youth worker to my current role as Chief Executive of Making Space, a national social care charity. My career is built on a deep commitment to fairness, inclusivity, and person-centred care. The voluntary sector has always felt like home, a place where diversity is celebrated and every individual has the chance to be heard, contribute, grow, and thrive. I believe in creating spaces where everyone, regardless of background, has access to the same opportunities and resources.
My leadership approach is rooted in these values. I focus on building environments where colleagues and those we support feel valued, respected, and empowered. When people feel seen and heard, they thrive, and that drives real change. Over the years, the voluntary sector has provided me with countless opportunities to champion these principles and build a culture of meaningful contribution.
The principles of co-production and person-centred care guide my work. They form the foundation of an inclusive and effective social care system by shifting power dynamics and recognising individuals as active participants in their own care. Empowering people to make choices tailored to their goals is not a luxury, it is essential for wellbeing. For me, co-production means moving away from a top-down approach and giving individuals a real say in shaping their lives.
One of the most transformative experiences of my career was participating in the Wellbeing Teams project with Helen Sanderson Associates. We wanted to establish how the system of health and social care could change in a place by piloting the project through a HomeCare contract in Greater Manchester. With the backing of Making Space’s Board of Trustees and the support of Commissioners in Wigan, we made it happen. This project taught me that innovation requires a village – without collaboration, even the best ideas struggle to take flight. It reinforced my belief that when people unite with a shared vision, real change is possible.
For me, advocacy is not just about speaking up; it is about leading with purpose, taking action, and pushing for a better future that benefits everyone. It reflects my commitment to fairness and my drive to break down barriers wherever I can. I strive to influence change and ensure every voice is heard.
As a leader, I aim to lead by example. I embrace new ideas, stay open to feedback, and am not afraid to show vulnerability. I learn from my mistakes and grow, hoping to create an environment where my colleagues feel safe to do the same. I believe in creating a workplace where everyone is supported and valued for their unique contributions, and where a sense of fun is recognised as essential. When teams are happy and motivated, they perform at their best, and creativity and genuine passion follow naturally.
One of my proudest achievements was defining Making Space’s core values in 2017. Our values, starting with “kind hearts,” have shaped our culture and guided us through challenges such as the COVID-19 pandemic. Working in social care has given me countless moments of joy, from witnessing people flourish to celebrating achievements together. A particularly fond memory is dancing at Blackpool Tower Ballroom with 350 supported individuals and colleagues while learning from the Strictly Come Dancing team.
Looking ahead, social care faces challenges like workforce shortages, funding pressures, and changing needs. However, I believe we are stronger together. By collaborating with other organisations and embracing strong leadership, fairness, and a commitment to co-production, we can ensure social care evolves and thrives.
Social care changes lives, strengthens communities, and brings people together. I am proud to be part of this journey and excited for our shared future.
