A local care centre has received two highly coveted industry ratings, demonstrating that it is head and shoulders above the rest when it comes to the provision of care in Fylde and the surrounding areas.
Located on Main Drive in Lytham St Annes, The Hamptons has received an outstanding for care rating in its first Care Quality Commission (CQC) report, and, at the same time, has scored the maximum rating of 10 on carehome.co.uk, the leading review website for care homes in the UK.
The independent regulator of health and social care in England, the CQC monitors, inspects and regulates care services, publishing its findings to ensure the general public can make informed choices about the care that they choose for themselves or a loved one.
Inspectors gave The Hamptons an overall rating of good, with outstanding for care, for its compassionate, friendly and high-quality care. The inspection revealed that residents and their relatives felt that staff went above and beyond in the delivery of their care, with one relative commenting that The Hamptons was ‘a lovely home run by lovely people’ and another that staff respect for residents was ‘absolutely fantastic.’
The report went on to say that the team approach demonstrated by everyone working at The Hamptons successfully achieved enhanced quality of life for people and helped them to flourish through and excellent person-centred culture, citing multiple examples of how staff attitude and care delivery had a highly positive impact on the lives of those living at the home.
Also in the same week, The Hamptons scored 10 on carehome.co.uk, the UK’s leading care services review website, designed to provide genuine independent reviews and feedback from residents in care homes and their family and friends.
Scoring 10 out of a possible 10, and an average rating of five out of five with 100 per cent of reviewers ‘extremely likely’ to recommend the home to others, The Hamptons received glowing reports with reviewers citing it ‘the best care home I have ever seen’, with an ambience that is ‘a step up from the nearest care centre’ and ‘a venue one can recommend with confidence.”
A score of 10 on carehome.co.uk is not easy to achieve. In England, there are 15,594 home registered and only 43 have a score of 10. In the North West, there are 1,880 registered and only four have a score of 10.
Home manager at The Hamptons, Lorraine Disley, commented: “We are delighted with our outstanding for care rating from the CQC and are thrilled with the feedback that our residents and their families and friends have provided on carehome.co.uk. Both are testament to the passion and continued commitment of the team to only provide the highest standards of care for every individual at The Hamptons.”
Designed, built and operated by New Care, one of the UK’s fastest growing development-led care home operators, The Hamptons is a ‘new generation’ care facility that features 76 fully furnished bedrooms, all with private en suite wet rooms, a range of stylish and elegant communal lounges and fine dining rooms, a nail bar, hair salon and beautifully landscaped gardens and outdoor areas.
Setting new standards for care, the centre has made a significant impact in the local area since it opened 12 months ago. It provides an exceptional clinical offering including residential, nursing and dementia care services, with all residents receiving individual, person-centred compassionate care enhanced by meaningful daily activities to build confidence and encourage mobility and independence (where appropriate).