Opinion social care

Putting care workers first

Karolina Gerlich, CEO, The Care Workers Charity

In the dynamic landscape of social care, the spotlight is turning towards a critical and often overlooked factor – the well-being and respect of care workers. On the frontline of compassionate care, these individuals play an indispensable role in shaping the sustainability and quality of our social care system. Looking at the future of social care, it is crucial to prioritise care workers, ensuring they receive the recognition and support needed to provide the best possible care for those who depend on their services.

Respect as the foundation

The five factors that Skills for Social Care has underscored as pivotal to retaining adult social care staff come as no surprise to me, a sentiment I am sure resonates with many in the sector. When reflecting on these factors focused around, fair pay, job and income stability and consistency, and training, one word stands out clearly: Respect. It is the cornerstone upon which any thriving workplace is built, and the social care sector is no exception.

It was disheartening to see that more than half of care workers who responded (57.06%) to the National Care Awareness Survey 2023 didn’t think the public viewed care workers as skilled professionals. This emphasises the urgent need for increased understanding and recognition of their role. Care workers shoulder demanding and emotionally taxing responsibilities. They deserve not only acknowledgement but also understanding and appreciation for the invaluable work they undertake. Despite their unwavering dedication to providing quality care, care workers often grapple with job insecurity and financial instability challenges, directly impacting their ability to meet the needs of those they support.

Security and predictability in employment are fundamental for care workers, mirroring employers’ desire for a committed and consistent workforce. Care workers need to receive fair pay, and contracts should offer both security and flexibility, in allowing care workers to meet other responsibilities in their lives.

Care providers increasingly acknowledge the integral relationship between the well-being of care workers and the quality of care delivered. When care teams feel valued and supported, they are best able to offer consistent and compassionate support to those drawing on social care. Fostering an ethos of respect within the workplace and, importantly, cultivating wider social respect for the role of care workers can be a catalyst for creating an environment where both care workers and those they support thrive.

Changing perceptions

Creating a sustainable social care system necessitates a shift in how we perceive and treat care workers. Care workers need to receive fair pay but investing in their well-being extends beyond financial compensation. It involves recognising the challenges they face, providing adequate training and support, and acknowledging the emotional toll of their work. By addressing these aspects, we contribute to creating an environment that nurtures not only the physical but also the emotional and mental health of care workers.

Respecting care workers is not merely a moral imperative; it is a strategic investment in the sustainability and effectiveness of social care. Providers prioritising their care teams’ well-being can witness a positive ripple effect, leading to increased job satisfaction, reduced turnover, and enhanced quality of care for those receiving support. A culture of support ensures that care workers can approach their roles with enthusiasm and dedication, ultimately benefiting the entire social care ecosystem.

@KGerlich777 @CareWorkersFund

www.thecareworkerscharity.org.uk

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