There’s an old adage that you can’t manage what you can’t measure. Although the reality isn’t always so clear cut, there’s still a great deal of truth in this – particularly when you’re looking to measure the effectiveness of your training. Knowing the outcomes you want to achieve and putting a framework in place to support this is paramount to its success.
Having the right training plans will help to ensure that you have well qualified people, which can elevate the organisation to becoming a provider of choice for families and their loved ones. Online training systems can easily track and monitor progress so management teams can analyse and understand the results, helping everyone remain on track and reach their goals.
In essence, there are four key areas which will help you to reap the benefits of your training:
1) How well the training program meets the learner’s needs and objectives
Meeting the training needs of staff, and making it accessible, will not only help their professional development but also employee retention. Providers can also identify skills gaps, and allocate courses on a proactive rather than a reactive basis.
Training online can be carried out at the learners pace so if anything is misunderstood they can go over the material in more detail at their own leisure. Not having to go into a classroom situation can make it less daunting, encouraging staff to complete their training.
Open forms of communication in the portal means that management can stay close to the employee’s progress. This is important, particularly when overseeing a large number of staff as it’s impossible for providers to be able to have a holistic view if they don’t have software to aid them with this.
2) What knowledge and skills it has imparted to learners
By training online, it is possible to measure the level of knowledge and skills that staff have attained. The carer and the carer’s family can provide feedback through, for example, digitised documents. The output of this can be monitored via dashboards which mean that providers can track how well things are going month on month and drill down to see the quality of care that carers are delivering to service users.
The bottom line here is that happy clients equals a more successful business. This is particularly important today with person-centric care. Individuals are more in control of the type of care they want to receive; only a well trained workforce can support this.
3) What desirable change it has brought in the learner’s performance
Better care means the opportunity for more positive feedback from clients and client families. In fact, clients may become accustomed to selecting particular carers due to preference of skillset. This is not only satisfying for the carer but the end user too. It provides continuity and allows for carers to get a better understanding of individual needs. Done correctly, continual learning and training benefits everyone when there is follow through to ensure that it is being put into practice.
4) What organisational benefits it has yielded
A greater range of skillsets means a care provider can take on more complex clients because they have the ability to support them. It also means that CQC ratings are more likely to be sustained or even improved.
Having one platform that can link all aspects of training from inception to the measurement of outcomes is vital to ensure that providers can adapt their approach. From introducing new areas of expertise to making changes where training isn’t proving effective, it means that the business can grow and acquire new contracts and clients with confidence.
Paul Patarou, Divisional Manager, Health & Social Care Division, Access Group