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Outstanding 6 for Home Instead with latest CQC rating

Sarah Slater

Home Instead Senior Care is thrilled to announce it is the only homecare provider to hold six outstanding ratings from the Care Quality Commission (CQC).

The super six Outstanding ratings pay testimony to the national elderly homecare provider’s mission – to change the face of ageing and to its ethos of delivering dignified, relationship-led care.

The ratings also recognise Home Instead Senior Care’s commitment to providing care that passes ‘the Mum Test’ – the standard of care you would want for your own loved one or indeed yourself.

Andrea Sutcliffe  CQC’s Chief Inspector of Adult Social Care
Andrea Sutcliffe
CQC’s Chief Inspector of Adult Social Care

And its approach has been praised by the CQC’s Chief Inspector of Adult Social Care, Andrea Sutcliffe, who said: “I am delighted Home Instead Senior Care has achieved a sixth outstanding rating.

“We have rightly set the bar high for services to be rated Outstanding. It is good to see excellent leaders at Home Instead who value and care for their staff and focus on a truly person-centred approach meeting that high standard and providing great care for the people they support.

“Everyone deserves to experience care that we’d all be happy for any of our loved ones to receive and I wish Home Instead all the very best in continuing to make the ‘Mum Test’ real.”

Home Instead Senior Care’s visits typically last a minimum of one hour and its elderly clients and CAREGivers are matched based on interests, backgrounds and hobbies, so there is always something in common at the heart of the care relationship.

The brand received its first Outstanding rating in January 2015, when its West Lancashire and Chorley office became one of the first three adult social care providers in England to receive the highest accolade. Outstanding Ratings followed for fellow Home Instead offices in 2016 to notch up the super six outstandings.

Sarah’s Outstanding story

Sarah Slater
Sarah Slater

Home Instead Senior Care’s sixth outstanding rating was achieved by its Rugby owner Sarah Slater, who started her business just 18 months ago.

Sarah, a mum-of-two, worked in care earlier in her career and had been left concerned by the gruelling hours and lack of time to build relationships with those she cared for. She had vowed never to work in care again.

Several years later and after much persuasion, Sarah joined Home Instead Market Harborough as a Care Scheduler. It was in this role that she discovered her earlier experiences hadn’t been representative of care as a whole.

Said Sarah: “Home Instead’s ethos of relationship-led, person-centred care really chimed with how I felt care should be delivered. I knew then that this was a company I could get behind 100%.”

Sarah (left) with mum Angela Boardman
Sarah (left) with mum Angela Boardman

Sarah, 36, was inspired to set up her own Home Instead office after losing her mother to breast cancer two years ago at the age of just 52. Feeling that she wanted to ‘do something with her life’ and make a difference to others, she decided to take the plunge and approach Home Instead about opening an office in her local area.

Leaving clients ‘awestruck’

The CQC report on Home Instead Rugby highlights the impressive lengths that Sarah and her team go to.

One client told inspectors: “I have to say we have been delighted, even awestruck, by the quality of care.”

A relative of another client commented: “They have really improved his health and wellbeing. It’s the extra bit they do that makes the difference.”

One caregiver told inspectors: “They leave no stone unturned to support me. It’s made it the most enjoyable and fulfilling job I’ve ever had.”


Home Instead Senior Care’s Outstanding Ratings timeline:

1) Jan 2015:              West Lancashire and Chorley Gail and Robert Godson

2) February 2016:    Wimbledon and Kingston Clare Jefferies

3) February 2016:    Durham Trudi Jameson

4) May 2016:             Exeter and East Devon Mark and Vanessa McGlade

5) July 2016:             East Nottingham and Melton Mowbray Richard and Jo Aram

6) August 2016:        Rugby Sarah Slater


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