Mansfield based home care provider, Caremark (Mansfield) was delighted to present Kelly Reid, a member of their dedicated care team with a very special award this month.
The special Recognition Award is designed to congratulate and thank any Caremark (Mansfield) Care Worker, who at any time does something extra special, deals with an extraordinarily difficult situation, or is nominated by a colleague or customer for this award for providing exemplary support.
This is the first time this new award has been presented to any staff.
Kelly Reid recently attended a routine call to her client and on opening the door discovered there was a major emergency.
Her client was on the floor, bleeding profusely having fallen from the top to the bottom of the stairs, hitting the stair lift on the way down. The husband was on the phone to the emergency services and was obviously distressed and going into shock.
Quick thinking Kelly assessed the situation, took control of the phone call, spoke to the paramedics and followed their instruction with regards to tending to her client.
The paramedics arrived very shortly afterwards and Kelly then focussed her attention on the husband, who was obviously in need of support. She reassured him, telephoned the family, stayed with him until they got there and contacted the stair-lift company to arrange for repairs, as the lift had been damaged when her client fell – an important attention to detail as her client’s husband relies on this equipment.
Despite the crashing fall, Kelly’s client escaped any broken bones which was miraculous and is currently recovering well in hospital.
A letter of praise and thanks was received by Caremark (Mansfield) for Kelly’s quick and professional actions. Her calm approach and control of the situation ensured an extremely difficult and distressing incident was managed swiftly and effectively.
Caremark (Mansfield) deliver personalized care and support in their local community to people of all ages and abilities, in their own homes, enabling them to live safely and independently.