How tech can help manage the complexities of mobile workers pay


Whilst this saving takes into account efficiencies across the whole business, if you also consider that with accurate recording a provider could save up to 10% in mileage payments, avoiding staff being under or overpaid, then these savings add up – and help to avoid unnecessary legal costs for loss of earnings resulting from the struggle to accurately track the hours of mobile workers.

Integrating technologies

This is made possible due to the ability to integrate different technologies within the software such as Google maps, helping to calculate to the penny the number of hours worked. If a carer takes a different longer route to avoid heavy traffic, the system can track this automatically. The EU has stipulated that calculations have to be made from the time carers leave the house to the time they reach their intended destination so this avoids any discrepancies.

This technology has the added benefit that it makes planning the rota easier too; if there are a number of carers available to cover shifts, those in the closest proximity can be chosen. It can also account for the fact that during any given week, things can change; that’s the nature of working in a people- orientated environment. Technology in effect can lift the burden of paper or spreadsheet-based systems and eliminate manual calculations, and along with it the errors this can cause. For the provider and the workforce, both can be confident that the payroll is correct and on time, made possible by the efficiencies that the software brings.

Being able to manage the day to day operations more efficiently is a must for care providers in order to relieve the pressure in an increasingly complex working environment. By doing so, not only do they keep staff happy and protect the business but also ensure that their focus is firmly on the quality of care they provide.

With the European Court of Justice announcing that travel time of ‘mobile’ workers should be classed as work time it’s become more imperative than ever before that care providers take added measures to protect themselves and their workforce.

In what is becoming an increasingly complex operating environment the health and social care industry is under more pressure as a result. This means more time being spent making sure rules and regulations are adhered to whilst ensuring the organisation’s survival and providing quality care for the people they look after.

At the heart of this is the fact that some carers are currently working up to 100 hours a week at low rates as their travel time isn’t included. They don’t have any work-life balance and it’s often not through choice.

Dealing with complexities

For providers, this is one of a multitude of complexities that can lead to the miscalculation of working hours, opening up potential legal action being taken by employees – something which legal firms are actively encouraging them to do. Not only would this have a detrimental financial impact on the care provider but also damage its reputation. The Government has also stated they may name and shame care providers who underpay staff too so avoiding this issue in the first place is clearly paramount as it may provide difficult to recover from such a situation.

In these challenging times technology can help to take the strain, and whilst it can’t provide all of the answers to the sector’s issues, it can help manage the complexities with which care organisations are now faced as well as saving a considerable amount of money in the long run. Of course, this depends on the organisation but as a rule of thumb we’ve calculated that a business with 100 carers delivering 5 visits a day could typically save £9,500 per year.

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